IGT in Australia and New Zealand offers much more than just
well-designed gaming machines..
Machine servicing in New Zealand
IGT Service provides personalised service for the
repair and maintenance of any gaming machines.
Our technicians are assigned to specific territories to ensure
that they can build a rapport with their customer base and
understand the requirements of the venues in their area.
Our Service team is divided between a number of regions, with
each member of the regional team responsible for the same
clubs or hotels in their region. This ensures that venues are
familiar with their IGT technician and, more importantly, that our
technical team has a good understanding of the venue and its
Each technician is equipped with an extensive range of parts to
cater for all brands of gaming machines. Teams are also supported
by service stores, located in major centres, hold a wide range of
spare parts - with almost half being for other manufacturers'
gaming machines. Venues enjoy quicker service turnaround, as
there is no need to wait for spare parts that would otherwise have
to come from Australia.
IGT's Service team is highly trained and qualified. Each
technician attends regular training seminars for new products and
servicing techniques including:
- Poker machines
- Data Retrieval Systems
- Keno terminals
- Central Monitoring Systems
- Lotteries terminals